House of Bansilal respects the privacy of customers, website visitors and business contacts. This Privacy Policy explains how information submitted to us through our website, forms, email, WhatsApp and other business communications may be collected, used and protected.
1. Information We May Collect Depending on how you interact with us, we may collect: Your name Email address Telephone or WhatsApp number Company or brand name Billing and shipping address Country Order and enquiry information Personalisation requirements Logos, artwork, photographs or design files voluntarily supplied for custom manufacturing Payment and transaction references Technical website information such as browser type, device information and IP address where collected by our website systems or service providers
2. How We Use Information Information may be used to: Respond to enquiries Prepare quotations and invoices Develop and manufacture custom orders Communicate regarding design approvals and production Process and fulfil orders Arrange delivery Provide customer service Maintain business and accounting records Improve our website and services Meet applicable legal or regulatory requirements Send marketing communication where permitted and where appropriate
3. Custom Design Material Customers may provide names, logos, photographs, artwork, monograms or other material for personalised textile manufacturing. Such material will be used for purposes reasonably connected with designing, manufacturing and fulfilling the customer's order. Customers submitting third-party images, logos or artwork are responsible for having the appropriate authority or rights to use that material.
4. Payment Information Payments may be processed through banks or third-party payment service providers. House of Bansilal does not intend to store complete payment-card information on its own website servers.
5. Cookies & Website Analytics Our website may use cookies or similar technologies necessary for website functionality, analytics and performance. Users may control certain cookies through their browser settings and, where provided, website cookie preferences.
6. Service Providers Information may be shared with trusted service providers where reasonably necessary to conduct our business, including: Payment providers Courier and logistics companies Website hosting providers Technology providers Professional advisers Such sharing will be limited to purposes connected with the service being provided.
7. International Orders Where a customer places an international order, information necessary for shipping, customs processing or payment may be transferred to service providers located in other countries.
8. Data Retention Personal information is retained for as long as reasonably necessary for order fulfilment, customer service, accounting, legal, regulatory and legitimate business purposes.
9. Data Security We take reasonable organisational and technical measures to protect personal information under our control. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Choices You may contact us to request correction of inaccurate contact information or to ask questions regarding the personal information we hold about you, subject to applicable law and legitimate record-retention requirements. You may unsubscribe from promotional emails through an unsubscribe facility where provided or by contacting us.
11. Third-Party Websites Our website may contain links to external websites. House of Bansilal is not responsible for the privacy practices or content of independently operated third-party websites.
12. Changes to this Privacy Policy We may update this Privacy Policy periodically. The version published on this website will represent the current policy.
13. Contact For privacy-related enquiries, contact: House of Bansilal Email: houseofbansilal@gmail.com